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The software includes Microsoft SQL Server ® Compact Edition. During installation, you can choose a database running on a standalone server Xerox ® Device Agent can use a customer's preexisting full SQL Server. Windows ® 8.1, Windows ® 10, Windows Server ® 2012 and higher: 2 GB or RAM (2.5 GB or higher recommended) Windows Server ® 2008, 2008 R2, Windows ® 7: 1GB of RAM (1.5 GB or higher recommended) Microsoft ®.NET framework4.5.2 Extended (Full Version) installed Go to the Requirements to Run on a Macintosh Operating System section for requirement details. Windows ® 7 Professional, Enterprise, Home Edition, and UltimateĪpple ® OS 10.9.4 or later when run with the Parallels ® Desktop hardware emulation software. Windows Server ® 20 R2Windows Server ® 2016 Windows Server ® 2008 with Service Pack R2 with Service Pack 1

Before you start:ĭownload the Xerox ® Device Agent User guide Download Xerox ® Device Agent System Requirementsīefore you can start using the client software, you must ensure that the following requirements are met. Note: To ensure that connectivity is not disrupted, Xerox Device Agent should be installed on a system that is consistently running. Xerox Device Agent is a client software that is installed on a network-connected computer or server, and establishes connectivity for multiple devices. Need more information? Read how it works. Please choose Xerox Device Agent or Device Direct below and follow the instructions to get your equipment connected. There are two connection methods available. How to Connect to Remote ServicesĬonnectivity is necessary to gather the data required to administer services like Automated Meter Reads (AMR) and Automated Supplies Replacement (ASR), as well as diagnostic support. If your printer should have an issue, the diagnostic data sent by your machine will be used by our Digital Support Experts to troubleshoot and resolve your issue promptly. You can also elect to receive automatic software upgrades and security patches. Monthly billing will be done automatically, and toner can be replenished without ever needing to place an order. When enrolled, your machine will send meter reads, supply levels and diagnostic information. Xerox Remote Services is the infrastructure and mechanism by which customer devices communicate with Xerox, providing you access to a suite of time saving capabilities.